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What is Annual Maintenance? What am I entitled to?

Maintenance is a support contract issued on a per-license basis with each product license. Owners of annual maintenance are entitled to free upgrades (whether to minor or major release versions) and priority email support over a period of 12 months from the initial purchase. A maintenance subscription can be renewed annually and is charged at approximately 20% of the product price.

Maintenance can be purchased at the same time as any product or within 60-days of the initial product purchase. The contract will be backdated to the time of purchase.

How do I buy or renew my subscription?

The easiest way to purchase an annual maintenance subscription is to purchase it at the same time you buy the associated product from your ARTS PDF reseller. If you wish to renew a subscription, or if you wish to purchase a subscription for a product you already own, please contact your reseller or ARTS PDF directly at sales@artspdf.com.

ARTS PDF product releases fall into two categories, referred to as major and minor releases. A major release is normally identified by a change in the first digit of its release version number, i.e. 1.2 -> 2.0. A minor release generally signifies a bug fix or minor feature enhancement. This can be identified by an increment in one of the successive release numbers, i.e. 2.1 -> 2.2, 2.1 -> 2.1.1.

• Minor releases are issued free to customers who own the same major version (1.X, 2.X, 3.X).
• Major releases are issued free to customers who purchased their license within the prior 60 days.
• An active maintenance subscription entitles a customer to all updates without additional charge (major and minor Releases).
• Customers who do not have a maintenance subscription or those not eligible to renew it, will be required to pay to upgrade.
• The upgrade price for a major release will be approximately 40% of the products retail price.

All ARTS PDF software comes installed with one or more user guides. All guides can be downloaded below prior to installing the demo versions of our software.

The ARTS PDF Frequently Asked Questions (FAQs) lists contain answers to common questions about ARTS PDF products. If you have a question about any of our products, be sure to check here first -- your question may have already been answered.

Our email and Web discussion forum has been setup for ARTS PDF product users. In it you'll find a dedicated area for discussing each of our products. Login and talk to other users, including members of the ARTS PDF team.