Software sold via ESD is subject to different guidelines than that sold in a box. The main benefit of electronically distributable software is that the functionality and features can be fully tested prior to purchase using the trial version.

If you still have questions about an ARTS PDF product after testing the trial version please contact us before purchasing the product.

At ARTS PDF's sole discretion, we will refund the purchase price for orders which fall into the following categories:

• The product has been proven to be defective by ARTS PDF technical support department.
• Duplicate orders that have only been made at the PDF Store.

We will only offer a refund within 30 days of the purchase date. To receive a refund for an electronically downloaded product, you must sign and return a Letter of Software Destruction. To obtain a refund for a product please contact sales@pdfstore.com to obtain a copy of the letter and provide them with the following details:

• Name
• Order number
• Product name
• Serial number(s), if applicable
• The reason for the return

PDF Store will contact us with your refund request. If we need additional information you will be contacted by email from an ARTS PDF support staff member.